Last year I cancelled my computer protection with Norton. I kept the emails confirming this, thank goodness.
Today I went through my bank statement only to find that they had taken a years payment from me. Cue steam pouring out of ears.
I got on the 'puter to contact them and got someone called Yogesh.
I stated my complaint, asked for my money to be refunded and gave all the necessary details, after several exchanges, I got this,
"Pamela, Norton protects your computer from thousands of threats and vulnerabilities. However there are some threats, blah blah. My response was,
" this is not the issue, Please deal with the refund now"
"Pamela, we have free virus removal assurance blah blah"
"Also I see that you are using Norton protection for your computer since long time. As a valuable and existing customer I can offer you, blah blah blah"
"would you like to go with the offer?"
"NO, I want my money back, what part of this can you not understand, perhaps I should speak to a manager"
"Please allow me 2-3 minutes while I organise the refund for you.
Thank you for your patience"
My mind boggled. Where was the patience. Had we been face to face it may have been a case of ABH.
I have printed off the complete exchange and have saved it in documents for future reference.
It is a good thing that I do not keep alcohol in the house otherwise I might well be stinking drunk now.
Ben and I went for a good walk.
My equilibrium is restored.
I feel good.
Heaven help them if they try it on next year.
On another note, I walked a mile today, less than usual as I did not measure the distance I walked around Neath. I especially did not measure the distance round the shop where 6 balls jumped into my basket, and subsequently came home with me.
In penance I helped Maggie to move another car load of stuff from her house, and did not respond when she told me all the things that she was looking for on line.
Dinner is a spicy, tomatoey porky thing with pasta.
I have some crochet to show you tomorrow, I want to do a bit more tonight first.